Mining Frontier Support

Need help? Email support@lazydevsagency.com and include, if you can: your device model, the Game version (Settings > About), your friend code (Friends screen), the store order number for purchase problems, and what happened.

Common questions

I bought something but did not get it.

Make sure you are online, restart the Game and tap Restore purchases in the Shop. Pending purchases (for example awaiting family approval) are delivered when the store completes them. If it is still missing, email us with the order number from your store receipt.

How do I get a refund?

Refunds are handled by the store: Google Play (https://support.google.com/googleplay/answer/2479637) or Apple (https://support.apple.com/118223).

How do I cancel Frontier Pass?

In your store account: Google Play > Profile > Payments & subscriptions > Subscriptions, or iPhone Settings > your name > Subscriptions. The Game's Manage subscription button opens this page. Cancel at least 24 hours before the renewal date; you keep the benefits until the end of the paid period. Deleting the Game does not cancel the subscription.

I changed phones. Can I keep my progress?

Not in this version: play is anonymous (there is no sign-in), so a new installation starts a new player. The server copy of your progress stays with the old player. Permanent purchases can be restored on a new device with Restore purchases.

An ad did not give me the reward.

Rewards are given only when the ad network confirms the ad was watched to the end. If you watched it fully and got nothing, email us with the time and the reward you chose.

How do I turn off personalised ads?

Settings > Privacy > Personalised ads. On iOS you can also deny tracking in iOS Settings > Privacy & Security > Tracking.

How do I stop notifications?

Turn off each reminder type in the Game's settings, or all of them in your device's notification settings.

How do I delete my data?

In the Game: Settings > Privacy > Request data deletion. Without the Game: see https://games.lazydevsagency.com/mining-frontier/delete-data.html.